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When purchasing goods on this website, you as a customer have a statutory 14-day right of withdrawal that applies from the day you, or a third party indicated by you, receive the item. For more on the statutory right of withdrawal, see here.
5.1 Exercising your right of withdrawal:
Notification: You must notify us of your decision to withdraw within 14 days of receiving your order. Please email us at [email protected] with your name, address, email address, order number, and specified item(s). You may also use the standard withdrawal form provided by the Swedish Consumer Agency (Konsumentverket), which you can find here.
Return: You must send back the goods promptly and no later than 14 days from the date you notified us of your decision to withdraw.
Return Shipping & Condition: You are responsible for the direct costs of returning the goods and for their condition during transit. We recommend returning items well-packaged and in their original packaging.
Refund: We will refund all payments received from you, including standard delivery costs (excluding additional costs resulting from your choice of a non-standard delivery option), within 14 days from the day we were informed of your decision. However, we reserve the right to withhold the refund until we have received the goods back or until you have supplied proof of having sent them back.
Diminished Value: If the item has been handled more than necessary to establish its nature, characteristics, and functioning, we reserve the right to deduct an amount corresponding to the diminished value of the goods from the refund.
5.2 Exceptions to the right of withdrawal:The right of withdrawal does not apply to:
Goods with broken seals that cannot be returned due to health protection or hygiene reasons.
Sealed audio or video recordings or computer software where the seal was broken after delivery.
Goods made to your specific specifications or clearly personalized.
Services that have been fully performed, provided you expressly consented to the commencement of the service and acknowledged losing your right of withdrawal once fully performed.
Goods that rapidly deteriorate or expire (e.g., food).
Individual issues of newspapers, periodicals, or magazines.
We inspect all products before dispatch. Should a product arrive damaged or incorrect, we undertake to remedy the error free of charge in accordance with applicable consumer protection legislation (Konsumentköplagen).
6.1 How to submit a complaint:
Notice: Any defects or errors must be reported to us as soon as they are discovered. A complaint made within two (2) months of discovering the defect is always considered to have been submitted in time.
Contact: Email us at [email protected] stating your name, address, email address, order number, and a description of the defect (preferably with photos).
Remedy & Costs: If the complaint is approved, we will repair the product, send a replacement, or issue a full refund including return shipping costs. We are responsible for all reasonable shipping costs incurred for approved claims.
Dispute: We reserve the right to refuse a claim if the product is found not to be defective under applicable law. In case of a dispute, we follow the decisions of the National Board for Consumer Disputes (ARN).
Indirect Damages: We take no responsibility for indirect damages (e.g., lost profit or consequential loss) that may arise from the use of a product, unless required by mandatory consumer law.
Force Majeure: We are exempt from liability for failure to perform any of our obligations under these terms if such failure is caused by circumstances beyond our reasonable control (Force Majeure). Such circumstances include, but are not limited to, labor disputes, fire, war, government decisions, or major disruptions in supplier deliveries.
Product Variations: We strive to represent our products as accurately as possible. However, we do not guarantee that images fully reflect the exact appearance of the products due to variations in monitor displays, color rendering, and photo quality.
A cookie is a small text file stored on your device to enable features, analyze web traffic, or improve user experience. Necessary cookies required for the functioning of the store (e.g., the shopping cart) are set automatically. Other cookies (for marketing or analytics) are only used with your prior consent. You can manage or withdraw your consent at any time via our cookie settings or through your browser preferences. For more information, visit the Swedish Post and Telecom Authority (Post- och telestyrelsen).
By shopping at ELBOLZO, you accept our processing of your personal data. We protect your privacy and process only the information necessary to fulfill your order and meet statutory legal obligations. We never sell or pass on your data to third parties without a valid legal basis.
ELBOLZO is the data controller (personuppgiftsansvarig) responsible for processing your personal data.
10.1 What is personal data? Personal data refers to any information that can be directly or indirectly linked to a living individual.
10.2 Data we collect and store: To process your order and handle customer service, we store your first name, last name, address, phone number, email address, IP address, and purchase history. This data is retained for as long as necessary to fulfill our contract with you or to comply with statutory duties (such as the Swedish Accounting Act / Bokföringslagen).
10.3 Legal basis for processing:
Contractual Necessity: Processing is required to complete your purchase and deliver your goods.
Legal Obligation: Processing is required to comply with statutory accounting and tax laws.
Consent: Newsletters and promotional marketing are only sent if you have explicitly opted in.
10.4 Third-party processors:
10.4.1 Payment Providers: When checking out, data (name, contact details, and personal identification number if paying by invoice) is shared with our payment providers to complete the transaction and prevent fraud. Supported providers: Klarna, Swish, Apple Pay, Google Pay, and Stripe.
10.4.2 Shipping Carriers: To deliver your order, we share your name, delivery address, email, and phone number with our logistics partner (PostNord).
10.4.3 Newsletter: If you subscribe to our newsletter, your name and email address are shared with Mailchimp. You can unsubscribe at any time via the link in each email.
10.5 Your rights:
Right of Access: You have the right to request a copy of all personal data we hold about you.
Right to Rectification: You may request that incorrect or incomplete data be corrected.
Right to Erasure ("Right to be Forgotten"): You can request the deletion of your data, provided we are not required by law to retain it (e.g., for accounting purposes).
10.6 Security: We use industry-standard security measures (such as SSL/TLS encryption) to protect your personal data during transmission and storage. Our store is hosted on Quickbutik (Quickbutik AB, Sweden).
In the event of a dispute that cannot be resolved through our customer service, you as a customer can submit a complaint to the National Board for Consumer Disputes (Allmänna Reklamationsnämnden - ARN) at arn.se. Residents in an EU country other than Sweden can also submit complaints via the European Commission's Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr.
We agree to follow the decisions and recommendations issued by ARN or equivalent dispute resolution bodies. These terms shall be governed by and construed in accordance with Swedish law.